There was a groggy old woman who snatched a book directly from my hand. My children were present. I admit we had been there a while reading books waiting for my husband, but she had no to right to get physical. My family and I go there often and have brought many books. I don't think I will ever be returning. She set a bad example for my children, as well as being rude without a warning. I expect better staff for a family friendly place. I would have been perfectly fine with being told politely. She could have easily said "we don't usually allow people to read in this establishment without a purchase", instead she obnoxiously yanked the book from my hand in front of my children. This should be clearly unacceptable, especially in front of other families. Thank you - please improve your staff (that woman in particular)

There was a groggy old woman who snatched a book directly from my hand. My children were present. I admit we had been there a while reading books waiting for my husband, but she had no to right to get physical. My family and I go there often and have brought many books. I don't think I will ever be returning. She set a bad example for my children, as well as being rude without a warning. I expect better staff for a family friendly place. I would have been perfectly fine with being told politely. She could have easily said "we don't usually allow people to read in this establishment without a purchase", instead she obnoxiously yanked the book from my hand in front of my children. This should be clearly unacceptable, especially in front of other families. Thank you - please improve your staff (that woman in particular)